ryan.gong@ruhrexport.com
For product questions, order help, and wholesale requests.
Contact us
Talk to someone who knows the catalog.
Ask about product details, availability, wholesale orders, or help choosing the right piece for your space.
- Response time
- Within one business day
- Best for
- Orders, wholesale, product support
Reach us
Use the channel that fits your question.
Send a message through the site form for the fastest routing, or contact us directly for time-sensitive order questions.
Phone
+86 13076958027
Monday to Friday, 9:00-18:00 PT.
Office
Room 504, 5th Floor, Building 18, Songquan Mansion, Luohu District, Shenzhen, China
Visits by appointment so the right team member can meet you.
Hours
Mon-Fri, 9:00-18:00 CST
Messages sent outside these hours are reviewed the next business day.
Visit us
Our studio and customer desk are in San Francisco.
Room 504, Unit 1, Building 18, Songquan Apartment, Dongxiao Subdistrict, Luohu District, Shenzhen City
The studio is used for product review, customer appointments, and local pickup coordination. Please contact us before visiting so we can prepare the right items.
- Transit
- Five minutes from Shuibei Subway Station
- Visits
- Appointments available Monday through Friday
Contact
Tell us what you are looking for
Send a question, wholesale request, or project brief and our team will follow up with next steps.
Email
ryan.gong@ruhrexport.com
Phone
+86 13076958027
Office
Room 504, 5th Floor, Building 18, Songquan Mansion, Luohu District, Shenzhen, China
Hours
Mon-Fri, 9:00-18:00 CST
Inquiry intake
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